About missing data after you restore your iPhone, iPad, or iPod impact with iCloud Backup

Did yous notice missing information after you lot restored your iPhone, iPad, or iPod touch with iCloud Backup? Learn more than.

Things y'all can check

  • Make sure that you lot correctly restored your iOS device from iCloud Fill-in. When y'all sign in to iCloud, information technology'southward not the same as when you restore from iCloud Backup. Learn how to restore from iCloud Backup.
  • Brand sure that iCloud Fill-in includes the kind of information that you're missing. If you restore an iPad from an iPhone backup or vice versa, some information won't restore.
  • If an app asks for your Apple ID countersign during the restore process, make sure that you lot enter it. Some apps and services, like the App Store, demand your countersign before they tin restore purchased content. If you purchased content on multiple Apple IDs, enter the password for each Apple ID when prompted.
  • If the restore procedure takes a long fourth dimension to finish, or if you receive an fault bulletin, acquire what to do.
  • You can also check to come across if you have any backups on your computer that may contain the data that's missing.
  • Sometimes the restore process may look complete, simply your device is still downloading information in the background. To cheque this, tap Settings > [your name] > iCloud > iCloud Backup. If your device is yet existence restored, yous come across "This [device] is currently beingness restored and will automatically back upwards when information technology is done."

    iPhone showing iCloud Backup turned on

Want to learn more? Go along reading to find what's included in iCloud Backup.

Nearly your apps, music, movies, and TV shows

iCloud Backup includes information about your purchase history from the Apple tree Music app, Apple tree TV app, Apple Books app, Apple Podcasts app, and the App Shop. Later on you restore from iCloud Fill-in, your purchased media automatically downloads again from Apple services. Availability of redownloads varies by country or region. Previous purchases may be unavailable when they've been refunded or aren't available in the store anymore. Some previously purchased movies may non be bachelor for redownload from Apple Boob tube.

For some third-political party apps, y'all may demand to download information from the app provider again.

If you used iTunes Match to download previously matched or uploaded songs, albums, or playlists to your device, sync your device on a computer that has your content to recover media that wasn't purchased from the iTunes Store or isn't available through iTunes Match.

To recover content purchased with a unlike Apple tree ID, sign in with the Apple ID associated with that buy.

About your photos

When you apply iCloud Photos, your photos and videos automatically upload to iCloud. They aren't included in your nightly backup. After yous restore your device from iCloud Fill-in, stay connected to Wi-Fi so that your photos and videos can begin to download.

If you lot haven't turned on iCloud Photos, iCloud Fill-in may include photos and videos in your Photos or Camera Whorl. Non sure if iCloud Photos was turned on when you made the backup? Afterward you restore your device, check Settings > [your name] > iCloud > Photos. If iCloud Photos is turned on, then the photos were stored in iCloud Photos.

If the photos and videos were included in the backup, they'll download to your iOS device in the background when you restore. Stay connected to Wi-Fi until the procedure finishes. The time it takes to restore depends on the size of your fill-in and the speed of your Wi-Fi network.

Learn more than near what'due south included in iCloud Fill-in and how to sync photos from a computer.

Nearly iCloud Drive

If you utilize iCloud Drive, your documents aren't included in iCloud Fill-in. They remain updated and bachelor across your devices because they live in iCloud. If you lot want to save your iWork files manually, y'all can salve them to your Mac or PC.

If you can't find your iWork documents subsequently you restore your device, go to iCloud.com and check in the iCloud Drive app.

About your Calendar and Contact data

When Agenda and Contact information restores from iCloud Backup, your settings and onetime data restore first. Then, iCloud pushes your updated Calendar and Contact information to your device, overwriting the old data. This update happens automatically and usually occurs before you lot notice the old data.

About your Mail and Notes data

Since your Mail already lives in iCloud, it isn't included in iCloud Backup. iCloud Backup does include the settings for your iCloud email business relationship and any other e-mail accounts on your device. After y'all restore from iCloud Backup, iCloud and your other email providers supercede your available e-mail messages and so y'all can pick upward where y'all left off.

If you set up your device to store Notes in iCloud, iCloud sends those notes to your device afterward the restore process finishes. To detect storage options for Notes in iOS 10.three or afterward, tap Settings > [your name] > iCloud.

Notes information stored past a tertiary-political party service (like Microsoft Exchange) isn't backed upwardly to iCloud. Contact the provider of that service for information about how to retrieve your data.

Almost your Messages and Voice Memos data

With Messages in iCloud and Vox Memos in iCloud*, your text messages and vocalization recordings automatically upload to iCloud. They aren't included in your fill-in. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your text messages and voice recordings can download.

If you turn off Messages in iCloud, your text letters and attachments no longer upload automatically, but they salvage in your side by side iCloud Backup and download in the background when you restore. Stay connected to Wi-Fi until the process finishes. The fourth dimension information technology takes to restore depends on the size of your backup and the speed of your Wi-Fi.

Sometimes, if yous restore a device from a backup of another kind of device, your Messages and Vox Memos won't restore. For example, if yous utilise an iPad backup to restore an iPhone, your Messages and Voice Memos may non appear on the iPhone.

If your information is still missing after you lot restore, y'all tin can endeavour to restore from a dissimilar backup in iCloud or on your computer. Always back up your electric current information on your computer before you try to restore from iCloud Backup.

*If you use iOS 11 or earlier, or macOS Loftier Sierra or earlier, your Vocalism Memos are included in iCloud Backup, not iCloud.

Information almost products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of 3rd-political party websites or products. Apple makes no representations regarding third-political party website accurateness or reliability. Contact the vendor for additional information.

Published Date: